Cart  

product (empty)

Manufacturers

Advertising

1. Delivery Notifications

 

You will receive an email at the address you have specified when your order has been dispatched - this email contains the tracking number so you can track it online right to your door.

 

2. International deliveries

 

International orders are shipped by EMS or TNT, who passes the package onto your overseas delivery company. International shipping is calculated in the checkout, and the delivery timescale is a non-guaranteed 3 - 10 working days.

 

3. Missed deliveries

 

If you are not in to receive the delivery at the time the delivery is attempted, you will get a card. This will allow you to telephone EMS/TNT to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.

 

If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.

 

4. Late deliveries or dispatch

 

Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.

 

The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.

Specials

  • $0.00 $0.00

PayPal